Terms & Conditions

*Unfortunately, we are unable to ship LIVE Crawfish to HAWAII, WASHINGTON, MICHIGAN, ILLINOIS, WISCONSIN, PENNSYLVANIA, MINNESOTA, IDAHO or OREGON due to restrictions by the Department of Natural Resources*

  • Oregon, you may obtain a permit for Live Crawfish from Rick Boatner at (503) 947-6300.
  • Idaho, you may obtain a permit for Live Crawfish from Bethany Gaddis at (208) 332-8626.
  • Minnesota, if you are a restaurant you may obtain a permit for Boiled Crawfish from Chelsey Blanke at (651) 259-5350.

*Live Crawfish are Perishable and should be cooked the day of delivery! If there is ANY problem with your perishable order we must be notified within 24 hours of delivery. If afterhours please text or email order number and issue.

*If you need to cancel your order we must be notified 48 hours prior to your delivery date.

*For incorrect addresses a $17.00 address change fee will be applied or arrangements to pick up your shipment will need to be made.

*If purchasing perishable items as a gift it is the purchaser’s responsibility to notify the recipient of the delivery.

*FedEx orders are and released without a signature unless requested in the special comments section during checkout. If a signature is requested there will be a charge of $5.00 added to your order. Louisiana Crawfish Co and FedEx will not be responsible for orders delivered to the requested address that are left unattended.

*Orders being shipped to Canada are by phone order only as additional shipping charges apply.

*Southwest Cargo® Shipping charges are determined by Southwest Cargo®. General Freight Averages $0.94-$1.03/lb with a 100lb minimum charge. ($94-$103) Freight charges can be paid by Debit/Credit Card Only!

*Louisiana Crawfish Co. is NOT responsible for delivery delays that are beyond control (ex:weather)

*Due to increased online fraud, if your billing and shipping addresses are different we will contact you by phone to confirm the order prior to shipping. Order will not ship until confirmed!

*Possible Holiday Delays - Week of Thanksgiving and Week prior to and of Christmas.

Return Policy

IF YOU ARE NOT COMPLETELY SATISFIED WITH YOUR ORDER PLEASE CONTACT US BY PHONE OR EMAIL. NON-PERISHABLE ITEMS 
MAY BE RETURNED WITHIN 30 DAYS OF PURCHASE IN ORIGINAL PACKAGING. PLEASE CALL AHEAD TO RECEIVE INSTRUCTIONS ON HOW TO RETURN OR EXCHANGE
YOUR ITEM(S).

ALL SHIPPING AND HANDLING COST IS THE CUSTOMERS RESPONSIBILITY. 
PLEASE SHIP ALL RETURNS OR EXCHANGES TO:

LOUISIANA CRAWFISH COMPANY
ATTN: RETURNS #(ORDER NUMBER)
140 RUSSELL CEMETERY ROAD
NATCHITOCHES, LA 71457

***If you have ANY problem with your PERISHABLE order you must notify 
us by phone or email within 24 HOURS of delivery***